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TERMS AND CONDITIONS

We want you to enjoy using our Website and the useful information and Products that we provide through it. All information on this site is provided in good faith. To avoid any misunderstandings, please take a moment to read these Terms, which govern the contract between us. They set out the basis of how you use our site, the purchase of our Products, what we provide, what we charge and what we ask of you in return. By submitting an Enquiry and/or an Order to Ce’ The Jeweller, you are agreeing to these Terms and our  Privacy Policy, which will apply to any purchase you make from Ce’ The Jeweller Ltd.

 

 

1. DEFINITIONS

1.1. In these terms and conditions (“the Terms”) unless the context otherwise requires, the following words and phrases shall have the following meanings: “Customer Material” means any information, materials or data provided by the customer to Ce’ The Jeweller Ltd including, but without limitation, your details, sizes, delivery details, requirements or any scriptures to be engraved on the Products or any information provided in the Enquiry; “Enquiry” means any enquiry made of Ce’ The Jeweller Ltd; “Force Majeure Event” includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war; “Order Confirmation” an order confirmation from Ce’ The Jeweller Ltd to you confirming receipt of your payment and the acceptance of your order; “Products” means quality diamond jewellery and other products produced by Ce’ The Jeweller Ltd from time to time and available for sale on the Website; “Quotation” means a quotation issued by Ce’ The Jeweller Ltd to you in response to an Enquiry which may include without limitation, the description of the Product, the reservation period (clause 4) and the price of the product if payment is received within the time limit specified (clause 5); “Ce’ The Jeweller”, “us” or “we” means Ce’ The Jeweller Limited (Company Number 4170917) whose registered office is at Causeway House, 1,Dane Street, Bishop’s Stortford, Hertfordshire, CM23 3BT “Website” means the website for the sale of Products at www.cebespoke.com; “writing” includes email, fax or other comparable means of communication; “you”, “your” or “customer” means the person, firm or company placing an order for Products with Ce’ The Jeweller;

 

2. PRODUCT DETAILS

2.1. The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given.

 

3. PRICE OF THE PRODUCTS

3.1. Prices for quality diamonds and precious metals fluctuate daily and the prices stated on the Website are indicative only of the price for the Products including the cost of delivery, insurance during freight, all taxes and duties. 3.2. The actual price of the Products (including the cost of delivery, insurance, all taxes and duties) will be confirmed on the Quotation PROVIDED THAT payment in full is received by Ce’ The Jeweller within the time specified in the Quotation in accordance with clause 5.

 

4. ENQUIRIES AND RESERVATIONS

4.1. By making an Enquiry you are under no obligation to purchase any Product but you agree to be bound by these Terms and our Privacy Policy. 4.2. You may make a no obligation reservation for a Product which shall be exclusively reserved for you until the time and date specified in the Quotation. This will enable you, if you so wish, to complete purchase of the Product in accordance with clause 5.

 

5. ORDER ACCEPTANCE AND PAYMENT

5.1. BEFORE YOUR ORDER CAN BE ACCEPTED, WE MUST RECEIVE IN CLEARED FUNDS, OR CONFIRMATION OF AUTHORISATION OF PAYMENT (WHERE A CREDIT CARD IS USED) THE PURCHASE PRICE SPECIFIED IN THE QUOTATION IN FULL (WITHOUT ANY DEDUCTION) WITHIN THE TIME LIMIT SPECIFIED IN THE QUOTATION. 5.2. Once payment has been received by us we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you provide on your Enquiry. Our acceptance of your order brings into existence a legally binding contract between us. 5.3. Payment is accepted in UK pounds sterling only, unless otherwise agreed. 5.4. Payments are accepted using the following:-  a telegraphic transfer or a bank transfer to Ce’ The Jeweller account as specified on the Quotation; or credit or debit card by communicating your card details to Ce’ The Jeweller as part of the Quotation acceptance process. 5.5. In the event that payment for an order is not received within the time limit specified in the Quotation; or you are not fully entitled to use your nominated credit, debit or charge card; or such card has insufficient funds to cover the price of the Products then: 5.5.1. Ce’ The Jeweller may contact you with a new Quotation specifying a new price and allowing you to make payment in full within a specified time period; or 5.5.2. Ce’ The Jeweller may at its sole discretion cancel your order in which case Ce’ The Jeweller shall return any monies received from you, within 30 days of receipt of such monies to your nominated account and Ce’ The Jeweller shall be entitled to deduct an administration fee of £30; 5.5.3. you agree that in any event Ce’ The Jeweller shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur. 5.6. You agree to indemnify Ce’ The Jeweller in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. 5.7 ACCEPTED PAYMENT - We accept Mastercard, Visa credit & Debit cards We authorise all credit card orders in 'real-time' and an email will be sent to you detailing your order. Occasionally we will debit the full funds from you if payment is required to reserve stock for your order or the order is being partially processed. 5.8 ANTI-FRAUD MEASURES - We operate a strict security check procedure, to ensure your credit card details are being used only by you. This may occasionally delay the dispatch of your items for any of the following reasons. Your order is being delivered to an address other than that registered to your credit card. Your card details are not available for address verification from the Bank (usually cards registered overseas) Your card details have failed the address verification from the Bank. The security number on the reverse of the card has been entered incorrectly. The order is for delivery overseas. Higher value orders are more likely to be checked more thoroughly. In the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends) by phone or email. You may then be asked to fax us confirmation of you details, change the delivery address, confirm by post your billing address or use different card details. We cannot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us.

 

6. OUR RIGHT TO CANCEL

6.1. We reserve the right to cancel your order if: 6.1.1. one or more of the Products you ordered was listed at an incorrect price due to a typographical error in the pricing information received by us from our suppliers; 6.1.2. any Customer Material is deemed (in our sole opinion) to be offensive, defamatory or inappropriate; or 6.1.3. a Force Majeure Event occurs. 6.2. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order. 6.3. We shall not be obliged to offer any additional compensation for disappointment suffered and we shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

 

7. DELIVERY

7.1. As part of our insurance requirements and quality control procedure, before each Product is shipped, the Jewellery is inserted into the packaging in the presence of a Ce’ The Jeweller employee and duly sealed. 7.2. Delivery will be made to the address specified in the Order Confirmation. Ce’ The Jeweller reserves the right to restrict the delivery of Products to certain areas. 7.3. Subject to clause 7.2, we will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation but delays may be caused by customs clearance and other Force Majeure Events and Ce’ The Jeweller do not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery. 7.4. You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss or destruction.

 

8. RIGHT OF CANCELLATION

8.1. EXCEPT FOR the Products that are custom made, special orders, personalised or engraved, you will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order and subject to clauses 10, nor will you have to pay any penalty. 8.2. Ce’ The Jeweller operate a 30 Day Refund Policy, with the exception of commission works, bespoke and unique commissions.

 

9. WARRANTIES AND REFUNDS

9.1. We warrant that the Products are of satisfactory quality. 9.2. Ce’ The Jeweller’s high quality jewellery should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you call Ce’ The Jeweller customer service at +44 (0) 1279 508007 to obtain an authorisation number and notify Ce’ The Jeweller of the problem WITHIN 48 HOURS OF DELIVERY of the Products in question. 9.3. We shall remedy the breach of the warranty in clause 9.1 by any of the following methods (to be determined at your option): 9.3.1. we may refer you to a local jeweller associated with Ce’ The Jeweller to rectify the fault at the cost of Ce’ The Jeweller; or 9.3.2. we may offer you an alternate Product free of charge within 60 days of notification provided that that the original Product is returned to us in accordance with clause 10; or 9.3.3. we will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid AND IN EACH CASE CE’ THE JEWELLER SHALL HAVE NO FURTHER LIABILITY TO YOU.

 

10. RETURNS PROCEDURE

10.1. If you have the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.3, then the following procedure must be followed: 10.1.1. except in cases where clause 9.3 applies, call Ce’ The Jeweller customer service at +44(0)1279 508007 within 7 working days after the date of delivery of the Products to you to obtain a return authorisation number and a delivery address to return the Products to; 10.1.2. complete the return form provided with the original packing materials for the delivered Product(s)’ 10.1.3. secure the Products and all of the original packing materials, including return form, packing slip, and the diamond certificate if appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not); 10.1.4. send the Products by registered/signed for mail, as this is the safest way to ship high-value items. FOR YOUR PROTECTION, PLEASE INSURE THE PACKAGE FOR THE FULL AMOUNT OF THE INVOICE PLUS SHIPPING CHARGES. CE’ THE JEWELLER SHALL NOT BE RESPONSIBLE FOR ITEMS LOST OR DAMAGED WHILE SHIPPING. 10.1.5. clearly print your name and address on the outside of the package in the return area.

 

Mail the package to: Ce’ Customer Services, Thremhall Park, Start Hill, Bishop’s Stortford, Hertfordshire, CM22 7WE

 

Please be careful: You should NOT write Ce’ The Jeweller, jewellery, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

 

10.1.6. Returns are simple, but are subject to certain rules: (a) packages without a return authorisation number issued by Ce’ The Jeweller pursuant to Clause 10.1.1 will not be accepted for refund; (b) the item MUST be received by Ce’ The Jeweller WITHIN THIRTY (30) DAYS from the date of delivery of the order to you from Ce’ The Jeweller. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund; (c) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund; (d) the original Ce’ The Jeweller security tag must still be on the item in order for refunds to be processed. Ce’ The Jeweller will not process the refund otherwise. (e) if the Product is a diamond, the original gemmological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond certificate has a £200 replacement fee. If the certificate is not returned, the cost of replacing it will be deducted from any refund payable to you. 10.2. Subject to the conditions in clause 10.1, Ce’ The Jeweller will refund the full cost of the item including shipping, handling and insurance charges. Refunds will be made in the same form as the original purchase. 10.3. All requests will be processed after our laboratory inspects and verifies the condition of the Products. Returns take approximately five business days to process upon receipt of the item.

 

11. USE OF THE WEBSITE

11.1. Ce’ The Jeweller gives no warranty or representation as to the accuracy, suitability or reliability of the information and content of this Website for any purpose, which information and content is provided on an “as is” basis. 11.2. We shall have no liability for any, direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission. 11.3. The information on the Website may contain technical inaccuracies or typographical errors, and may be changed or updated without notice. Ce’ The Jeweller may also make improvements and/or changes to the Website at any time without notice. 11.4. Any information we receive from you will be dealt with in accordance with our Privacy Policy. 11.5. Certain links in this Website connect to other websites maintained by third parties over whom we have no control. We makes no representations as to the accuracy or any other aspect of information contained in other websites.

 

12. LIABILITY

12.1. Nothing in these Terms will limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977), the content of these Terms will not affect your statutory rights. If you are not a consumer then subject as provided in clause 9.1, all other warranties, conditions or other terms, whether implied by statute common law or otherwise, are excluded to the fullest extent permitted by law. 12.2. Where Ce’ The Jeweller provides any information in relation to the Products supplied to it by a third party, Ce’ The Jeweller does not give any warranty, guarantee as to its accuracy or otherwise, and shall have no liability to the Customer for any losses arising as a result thereof. 12.3. Ce’ The Jeweller shall have no liability to the customer for any loss, damage, costs, expenses or other claims for replacement under clause 9.2 or compensation arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer. 12.4. In the event that we are unable or fail to deliver the Products ordered within the time period specified in clause 7.2, we will use reasonable endeavours to contact you in order to re-schedule the delivery time. Ce’ The Jeweller do not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery. 12.5. We will not be in breach of contract as a result of any Force Majeure Event. 12.6. IN ANY EVENT, THE LIABILITY OF CE’ THE JEWELLER FOR ANY BREACH OR THE AGGREGATE LIABILITY FOR ANY SERIES OF BREACHES UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE VALUE OF THE RELEVANT ORDER PLACED BY YOU FROM TIME TO TIME. 12.7. Ce’ The Jeweller shall have no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you. Other than as set out in clause 9.2, the entire liability of Ce’ The Jeweller arising out of any order for Products from you will be limited to the total price of the Products ordered by you. 12.8. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.

 

13. NOTICES, ENQUIRIES AND COMPLAINTS

13.1. Any notices, enquiries or complaints should be: 13.1.1. e-mailed to info@cebespoke.com 13.1.2. addressed to customer services on telephone number +44(0)1279 508007 or 13.1.3. sent by post to Ce’ The Jeweller, Thremhall Park, Start Hill, Bishop’s Stortford, Hertfordshire. CM22 7WE

 

14. INTELLECTUAL PROPERTY

14.1. The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name “Ce’ The Jeweller” Or CeBespoke.com is the sole property of Ce’ The Jeweller Ltd or our licensors. You are permitted to copy, transmit and to use such material only for the purpose of ordering Products from the Website, but you not are entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material. 14.2. All intellectual property rights in the Products (subject to the rights of any third party) belong to Ce’ The Jeweller Ltd. 14.3. You warrant that all Customer Material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify Ce’ The Jeweller against any loss, damages, costs, expenses or other claims arising out of any such infringement.

 

15. PRIVACY POLICY

15.1. You acknowledge and agree to be bound by the terms of our Privacy Policy. 15.1.1. This policy (together with our Terms & Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 15.1.2. Use of this website by you constitutes acceptance by you of this privacy policy ("Privacy Policy"). If you do not wish to accept this Privacy Policy, please leave this website immediately. 15.2. The purpose of this Privacy Policy is: 15.2.1. to assure you that we recognise and fully respect the privacy and personal data of the visitors to this website; and 15.2.2. to explain what personal information we collect from this website and how we ensure its best protection. 15.2.3. This Privacy Policy governs this website at www.cebespoke.com (referred to in this Privacy Policy as the "Website"). Other sites to which the Website may be linked are not covered by this Privacy Policy. 15.2.4. This Privacy Policy covers only information which is collected by Ce’ The Jeweller Ltd from the Website. 15.3. Data protection 15.3.1. Ce’ The Jeweller Ltd complies with the Data Protection Act 1998 (the "Act"). For the purposes of the Act, Ce’ The Jeweller is the data controller and sole owner of the personal data collected on the Website. 15.3.2. Ce’ The Jeweller does not sell, share or transfer this information except as set out in this Privacy Policy. 15.3.3. We use up-to-date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 15.3.4. The Act gives you the right to access details that we hold about you. Your right of access can be exercised in accordance with the Act. A small fee may be payable in respect of any access request. 15.4. Information we may collect from you 15.4.1. It is not necessary for you to register with us in order to access the Website. However we may collect some information from interactive features such as online surveys, contact and registration forms. The basic personal information about you which we may collect and process is: 15.4.2. your name 15.4.3. Your contact details 15.4.4. your e-mail address 15.4.5. We may also collect and process information provided by you at the time of posting material to the Website, as well as details of your visit to the Website (including, but not limited to, traffic data, location data, weblogs and other communication data), and the resources that you use. Further, if you contact us, we may also keep a record of that correspondence. 15.5. Uses made of the information 15.5.1. We may use information held about you in the following ways: 15.5.2. to ensure that content from the Website is presented in the most effective manner for you and for your computer. 15.5.3. to allow you to participate in interactive features of our service, when you choose to do so, and 15.5.4. to notify you about changes to our service. 15.5.5. We may also use your data for the purposes of advertising, marketing and public relations, so as to provide you with information about goods and services which may be of interest to you. 15.5.6. If you do not want us to use your data in this way, please email info@cebespoke.com 15.6. Cookies 15.6.1. Please see our separate page on cookies. 15.6.2. Changing the information we hold about you

15.6.3. If you would like to change any information we hold about you that has been collected via use of this Website or want to it to be removed from our database, you should contact us at info@cebespoke.com 15.7. Third Parties 15.7.1. We do not at present forward the information collected about you to any third parties except where required by law to do so or in order to enforce or apply our Terms & Conditions 15.7.2. However, we reserve the right to change this position at any time. 15.7.3. If the Ce’ The Jeweller chooses to employ the services of a third party it will inform you, but the change will only apply in relation to information which we collect from you after we have informed you of the change. We will not disclose any information we have already collected about you without your consent, other than where required to do so by law or in order to enforce or apply our Terms & Conditions 15.7.4. At all times, the Ce’ The Jeweller will control and be responsible for the use of your personal information. 15.8 Consent 15.8.1. By using the Website, you consent to the collection and use of your personal information in the manner set out above. 15.8.2. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at info@cebespoke.com 15.8.3. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 15.9. Changes to Privacy Policy 15.9.1.The internet and data privacy best practice are both developing. We therefore reserve the right to revise this Privacy Policy at any time. If this Privacy Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. 15.10. Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@cebespoke.com

 

16. GENERAL

16.1. These Terms govern the contract to the exclusion of all other terms and conditions stipulated in any other communication or document unless expressly agreed in writing by Ce’ The Jeweller. 16.2. Ce’ The Jeweller reserve the right to vary the content of these Terms from time to time, with any changes being published on the Website. However, such variations will not affect any Contract between Ce’ The Jeweller and you. Continued use of the Website, or any of its services will signify that you agree to any such changes. 16.3. We may correct any typographical, clerical or other error or omission in any information on the Website or in any email or other document or communication issued by Ce’ The Jeweller without incurring any liability on our part. 16.4. If any clause or part of a clause in these Terms is held by any Court of competent authority to be unlawful, invalid or unenforceable, such clause or part shall be severed and the remaining provisions of these Terms shall remain in full force and effect. 16.5. These Terms, together with our Website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of the Products by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. 16.6. The contract between you and Ce’ The Jeweller shall be governed by English law and you and Ce’ The Jeweller submit to the exclusive jurisdiction of the English Courts.

 

17. PRIVACY AND COOKIES

17.1. Cookies are small text files stored on your computer while you are visiting a website. Cookies help make websites work. They also provide us with aggregated information about how users interact with our site. We use this information to try to improve your experience on our website. 17.1.1. We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards. 17.1.2. The law about cookies changed in May 2011. Websites must get your agreement before they set certain types of cookie on your computer or handheld device. 17.1.3. Complete information about the cookies we may set on your browser appears below. 17.2. Third-party cookies: A number of the services we use to add value and convenience to your experience of our website may set cookies on your browser on our behalf. These services fall into three broad groups: web analytics, surveys and advertising. 17.3. Web analytics: We use a third-party service—Google Analytics—to collect aggregate data about usage of our website. We use this information to try to improve our web-based services. Google Analytics sets several cookies on your browser. We do not control the use of the these third-party cookies, and you should check Google's privacy policy if you have concerns. 17.4. Surveys: We occasionally run surveys on our website. The surveys are hosted by SurveyMonkey, which sets cookies to help it track your answers to the survey and also to make sure you're not bothered again with a request to complete a survey if you've already seen it. 17.4.1. We do not control the use of the these third-party cookies, and you should check SurveyMonkey's privacy policy if you have concerns.

 

 

 

The National Association of Goldsmiths
Institute of Professional Goldsmiths